Refund Policy

Instructions for revocation

Revocation right

You have the right to revoke this contract within fourteen days without specifying any reasons. The revocation period is fourteen days with effect from the day, - on which you or a third party nominated by you, which is not the carrier, had taken possession of the products, provided you had ordered one or more products within the scope of a standard order and this/these product/products is/are delivered uniformly;

- on which you or a third party nominated by you, which is not the carrier, had taken possession of the last product, provided you had ordered several products within the scope of a standard order and these products are delivered separately;

- on which you or a third party nominated by you, which is not the carrier, had taken possession of the last part delivery or the last unit, provided you had ordered a product, which is delivered in several part deliveries or units;

To exercise your revocation right, you must inform us:

Okai GmbH,
Mariendorfer Damm 1,
12099 Berlin,
E-Mail Address: nihao@okai.co

of your decision to revoke this contract using a clear declaration (e.g. a letter sent via post, fax, or email). You can use the enclosed specimen revocation form for this, which however is not mandatory.

To safeguard the revocation period, it is sufficient that you send the notification about the exercise of the revocation right before the expiry of the revocation period.

Consequences of the revocation

If you revoke this contract, we shall repay all the payments, that we received from you, including the delivery costs (except additional costs, which arise from the fact that you selected a form of delivery other than the most reasonable standard delivery offered by us), immediately and at the latest within fourteen days from the day on which we received the notification about the revocation of this contract from you. We use the same means of payment, which you had originally used during the original transaction, for this repayment unless expressly agreed otherwise with you; you will not be charged any fees owing to this repayment.
We can refuse the repayment until the products are returned to us or until you have furnished evidence that you have sent the products back to us, depending on whichever is earlier.
You must return or transfer the products to us immediately and, in any case, at the latest within fourteen days with effect from the day on which you inform us of the revocation of this contract. The deadline is maintained if you send the products before the expiry of the fourteen-day deadline.
You bear the direct costs for returning the products.
You must pay for any depreciation of the products only if this depreciation can be attributed to any handling with you that was not necessary for checking the condition, features, and functionality of the products

Specimen - revocation form

If you wish to revoke the contract, please fill up this form and send it back to us.

Okai GmbH,
Represented by the general manager Laurens Laudowicz
Mariendorfer Damm 1,
12099 Berlin,
E-Mail Address: nihao@okai.co

- I/we (*) herewith revoke the contract concluded by me/ us (*)
- regarding the purchase of the following products (*)
- regarding the purchase of the provision of the following service (*)
- Ordered on (*)/
- received on (*)
- Name of the consumer(s)
- Address of the consumer(s)
- Signature of the consumer(s) (only in case of a notification on paper)
- Date

(*) Cross out the incorrect option.